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1. Are your items authentic and brand new?
We offer 100% authentic or your money back policy on every merchandise we sell on our website. All items are also guaranteed brand new. We do not sell any used items, or factory defects. We do not deal with counterfeit or knockoff.
2. Why are your prices lower than the department stores?
DesignersCentralStore purchases all merchandise in bulk from major retail establishments as well as from direct manufacture relationships. Being an online store with low overhead, we are able to sell at lower prices.
3. Where do you ship from?
We ship from Los Angeles, California.
4. How long does it take for me to get the item?
We ship most orders within 24 -48 hours. Our preferred shipping carrier is UPS and USPS, and we offer Ground Shipping, Experdiate, 2-Day Air.
5. Do you charge tax?
We only charge tax for items being shipped to the State of California.
6. Do you ship to other countries?
We ship worldwide via USPS Global Express.
7. Do you accept returns and exchanges?
We accept returns and exchanges within 25 days from the original purchase date of the package.
8. Do charge any restocking, or exchange fees?
The restocking fee is 9% of the value of the item. This fee covers the Amazon processing fees, warehouse fees and other fees. There is no processing fee for an exchange. However buyer is responsible for price difference on an exchange item and shipping fee.
9. What if I have product issue?
We inspect each item before it is packed and shipped to you to ensure top quality. For any product issue please contact us within 3 days upon receiving merchandise you may send it back to us, and we will exchange it with a new item.
10. Is it safe to shop at DesignersCentralStore?
We use the 128-bit Encryption to ensure Safe Shopping on our website.
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